Frequently Asked Questions

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What types of voluntary work can I do with the CAB?

  • Advice Workers, who provide advice and information to members of the public.
  • Admin workers, who type correspondence and perform general office duties.
  • Receptionists, who "meet and greet" clients and allocate the daily advice appointments.
  • IT Workers, who maintain our IT system.
  • Trustee Board Members, who do not work with the public but undertake a corporate governance/strategic role.
How much time would I have to give?
  • Advice Work volunteers are asked to give 2 days per week for at least one year.
  • Reception volunteers are asked to give 1 day per week for at least one year.
  • Administration volunteers are asked to give 2 days per week for at least one year.
  • IT Workers are asked to give 2 days a week for at least one year
  • Board members meet once a month for 2-3 hours and are elected for a 3-year term.
What qualifications will I need to volunteer?

  • For Advice Work volunteers no qualifications are necessary, as training will be provided
  • For other roles relevant experience/skills will be discussed on an individual basis
Do you pay expenses?

  • We reimburse public transport expenses to and from your home address, up to a maximum of £3.30 per day
  • We do not pay for, or towards, travel cards
  • We do not pay for parking or petrol costs
How old do I have to have to be to volunteer?

  • The minimum age for volunteering is 16
Can I volunteer if I'm claiming benefits?

  • Volunteering does not affect entitlement to benefits, provided that you continue to meet the conditions of entitlement to the benefit that you are claiming
  • As the work is voluntary no payments are made to you - we only reimburse actual expenses incurred by you in the course of your volunteering
How do I apply?

  • Download the application form here
  • We will contact you within 10 working days